The call for social skills in leadership (often referred to as 'soft' skills) and emotional intelligence (or ‘EQ’) isn’t anything new. You may not find these listed in the job spec, however more and more, companies are looking to recruit employees who can not only demonstrate outstanding expertise, but also collaborate and communicate on teams.
If you’ve travelled through the clouds, you’ll no doubt be familiar with the safety instructions in the event of oxygen masks making an appearance mid-flight.
It’s an important metaphor for those who tend to run around taking care of everything and focusing on everyone else other than themselves.
If the aspiration is to follow your bliss, the inference of course is that you actually know what ‘your bliss’ is. So let’s imagine that you do have an idea about what you’d really like to do with your life, and that it’s not what you’re doing now.
So the obvious question is ‘why are you still doing what you do?
Stress. It can make us less responsive, less creative, and less effective. Often stress is referred to as mental or emotional pressure coupled with the psychological effects as a result, however it’s important to realise that in fact it’s a reaction between the mind and body and therefore, how we feel, think and physically behave are all significant factors.
Listening. One of the most important communication skills we can utilise. However, while the majority of us learn to read and write from an early age, the ability to listen – and by that I mean truly understanding another human being - is something many of us have received little guidance in mastering.
“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw.
Context is everything. It shapes the meaning in our communication.
When our messages are delivered in one context and received in another, that’s when miscommunication is likely to occur. Having come across the above quote recently, it got me thinking … how often do I find myself feeling frustrated after a conversation, when I come away feeling like the other person simply didn’t listen or properly hear me? I wonder if you've ever asked yourself the same question?
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