Stress. It can make us less responsive, less creative, and less effective. Often stress is referred to as mental or emotional pressure coupled with the psychological effects as a result, however it’s important to realise that in fact it’s a reaction between the mind and body and therefore, how we feel, think and physically behave are all significant factors.
Listening. One of the most important communication skills we can utilise. However, while the majority of us learn to read and write from an early age, the ability to listen – and by that I mean truly understanding another human being - is something many of us have received little guidance in mastering.
“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw.
Context is everything. It shapes the meaning in our communication.
When our messages are delivered in one context and received in another, that’s when miscommunication is likely to occur. Having come across the above quote recently, it got me thinking … how often do I find myself feeling frustrated after a conversation, when I come away feeling like the other person simply didn’t listen or properly hear me? I wonder if you've ever asked yourself the same question?
Do you ever think about what you’re saying to others when you’re not speaking?
Whether or not you agree with the notion that it’s how you say something rather than what you say that matters, one of the most widely referenced statistics in communications today is Professor Albert Mehrabian's communications model, the overly-simplistic interpretation of which is that:
The ability to let go can be one of the hardest things to learn, especially if, as a leader, you consider yourself to be a perfectionist and perhaps live by the old adage, ‘If you want a job done right, do it yourself! This, my friend, will send you swiftly along the path to burnout!
Have you ever wondered why you and your team get along so well when you communicate in a group? Or, perhaps why you don’t for that matter?
The reasons why certain sequences of behaviour take place in groups and why particular boundaries and rules might affect conversations are complex issues and having a good understanding of group dynamics is essential when it comes to successfully leading your team.
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