Creative Coaching

Context vs. Content

“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw. 

Context is everything. It shapes the meaning in our communication.

When our messages are delivered in one context and received in another, that’s when miscommunication is likely to occur. Having come across the above quote recently, it got me thinking … how often do I find myself feeling frustrated after a conversation, when I come away feeling like the other person simply didn’t listen or properly hear me? I wonder if you've ever asked yourself the same question?

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Posted on Thu, February 11, 2016 in General Leadership Personal Development

Beyond the words

Do you ever think about what you’re saying to others when you’re not speaking?

Whether or not you agree with the notion that it’s how you say something rather than what you say that matters, one of the most widely referenced statistics in communications today is Professor Albert Mehrabian's communications model, the overly-simplistic interpretation of which is that:

• 7% of meaning is in the words that are spoken.
• 38% of meaning is paralinguistic (the way that the words are said).
• 55% of meaning is in facial expression.

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Posted on Thu, December 10, 2015 in General Leadership Personal Development

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